HELP DESK/FREQENTLY ASKED QUESTIONS

If you have difficulty logging into the CDDI Courseware Library, please contact us at 703-838-4479 X300 for assistance.

FAQs

How do I register for CDDI on line courses?

>> Visit JobLink and speak with an Employment Training Specialist who can assist you with the intake process of accessing JobLink training services.

What type of on line courses does CDDI offer?

>> Office 97 Series, Office 2000 Series, Office 2002 series, Web Browsers Series, Front Page 97 and 2000 series, Web Design Concepts Series, Interview Skills Series, Writing Skills Series, Project Management Series, Home Business Series, E-Commerce Series and more

How long will I have access to CDDI on line courses?
>> You have 30 days to access the CDDI on line courseware library.

How much will I have to pay for CDDI on line courses?
>> The courses are free.

Is there a specific time of day to access the CDDI courseware library?
>> There is no specific time to access the courses. The CDDI courseware library is accessible 24 hours per day, seven days per week.

What are the recommended system requirements to access the CDDI courseware library?

Operating System
> Microsoft Windows 95/98/ME/2000/NT
> Macintosh OS 8.1

Browser
> Netscape Navigator 4.5+
> Internet Explorer 4.0+
> AOL 4.0+ for Windows 95

Processor
> Intel Pentium Class
> Macintosh PowerPC

Memory
> 16 MB RAM for PC
> 32 MB RAM for Macintosh

Modem
> 28.8/kbps connection

Sound
> Sound card, installed and configured

How do I obtain a certificate after completion of a CDDI on line course(s)?
>> You can print out a certificate within minutes after successfully completing one or more on line courses.


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